At karkya, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, who we share it with, and how you can exercise your rights as a karkya account holder in Bangladesh.
These six principles underpin every data-handling decision we make at karkya. They apply to every player account, every transaction, and every interaction with our platform.
karkya collects only the personal data that is strictly necessary for the operation of the platform, processing of payments, and compliance with our legal obligations. We do not collect data that serves no clear operational or legal purpose.
All data transmitted between your device and the karkya platform is protected by industry-standard SSL/TLS encryption. Sensitive data including passwords and payment details is encrypted both in transit and at rest using AES-256 encryption standards.
Every karkya player has the right to access, correct, or request deletion of their personal data at any time. We will respond to all valid data access or erasure requests within 30 days of receipt. Contact [email protected] to exercise your rights.
karkya does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes — ever. Data shared with third parties is strictly limited to what is necessary for payment processing, identity verification, and fraud prevention.
In the unlikely event of a data security breach that may affect your personal information, karkya will notify affected players promptly and take immediate remedial action. We maintain a dedicated incident response team available around the clock.
karkya retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of 5 years following account closure for anti-money laundering compliance purposes.
karkya ("we", "us", "our") is an online entertainment platform accessible at https://karkya.net, offering casino games, sports betting, and instant win products to players in Bangladesh. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with our platform.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by karkya. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By creating a karkya account, making a deposit, or otherwise using the karkya platform, you acknowledge that you have read and understood this Privacy Policy.
This policy should be read alongside karkya's Terms & Conditions and Responsible Gaming policy, which together govern your relationship with the karkya platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall take precedence.
Depending on your level of interaction with the karkya platform, we may collect the following categories of personal data:
When you create a karkya account, we collect information required to establish and maintain your player profile, including:
To comply with our anti-money laundering obligations and to protect the integrity of the platform, we may collect and temporarily retain copies of:
We automatically collect certain technical data when you access the karkya platform, including:
karkya collects personal data through the following methods:
Data you provide directly to us when you: register a karkya account; complete identity verification; make a deposit or request a withdrawal; contact our customer support team; respond to a survey or promotion; or correspond with us by email or live chat.
Data collected automatically when you interact with the karkya platform, including through cookies, web beacons, pixel tags, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details of our cookie practices.
We may receive personal data about you from third-party service providers we work with, including:
karkya uses your personal data for the following specific purposes. We will not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your consent.
| Purpose | Details |
|---|---|
| Account Registration & Management | Creating and maintaining your karkya player account; verifying your identity and age; managing your login credentials and security settings. |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; reconciling transaction records; issuing withdrawal payments to your registered account. |
| Regulatory Compliance | Meeting our anti-money laundering (AML), know-your-customer (KYC), counter-terrorism financing (CTF), and other applicable legal obligations. |
| Responsible Gaming | Monitoring player behaviour for signs of problem gambling; implementing deposit limits, cooling-off periods, and self-exclusion requests; age verification enforcement. |
| Platform Security & Fraud Prevention | Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, collusion, and other prohibited conduct described in the Terms & Conditions. |
| Customer Support | Responding to your queries, resolving disputes, processing complaints, and maintaining records of communications for quality and training purposes. |
| Platform Improvement | Analysing aggregated usage data to improve the karkya platform, optimise user experience, and develop new features and game offerings. |
| Promotional Communications | Sending you relevant bonus offers, promotional updates, and platform news — only where you have not opted out of such communications. You may unsubscribe at any time. |
karkya processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
karkya does not sell your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
We share payment-related data with our licensed payment processing partners — including bKash, Nagad, Rocket, Upay, and card networks — solely for the purpose of executing your requested transactions. These providers are bound by their own privacy obligations and process your data only on our instructions.
Where identity verification is required, we share relevant identity documents and personal data with certified third-party KYC verification providers. These providers operate under strict data processing agreements and may not use your data for any purpose beyond the verification task we engage them for.
We may share limited personal data with fraud prevention databases and AML screening services to detect and prevent financial crime. This sharing is conducted on the basis of our legal obligation and legitimate interests.
karkya will disclose personal data to law enforcement agencies, regulators, or other competent authorities if required to do so by applicable law, court order, or legitimate regulatory request. We will notify you of such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of assets involving karkya, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer that materially affects your data rights.
karkya uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by the karkya web server when you visit the site.
You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may impair the functionality of the karkya platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available through the respective browser's help documentation.
karkya implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While karkya takes every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be completely secure. You also have a role to play in keeping your account safe — please use a strong, unique password for your karkya account and never share your login credentials with anyone.
karkya retains personal data for as long as is necessary to fulfil the purpose for which it was collected, taking into account our legal, regulatory, and operational obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.
As a karkya player, you have the following rights with respect to your personal data. karkya will respond to all valid rights requests within 30 calendar days of receipt, at no charge to you.
You have the right to request a copy of all personal data that karkya holds about you. This is sometimes called a Subject Access Request (SAR). We will provide this data in a structured, commonly used, machine-readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. For minor corrections such as a change of email address or phone number, you may also update these directly through your account settings.
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that this right is not absolute: karkya may be required to retain certain data for AML compliance, dispute resolution, or other legal purposes even after you request erasure.
You have the right to request that karkya restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests. During a restriction period, we may store your data but not actively process it (except as required by law).
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider where technically feasible.
You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on karkya's legitimate interests, on grounds relating to your particular situation. karkya will cease such processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Where processing is based on consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
The karkya platform is strictly intended for use by adults aged 18 years and above only. karkya does not knowingly collect, process, or store personal data relating to children under the age of 18. If you are under 18, you must not access or use the karkya platform under any circumstances.
If karkya discovers or is notified that a registered account holder is under 18 years of age, we will immediately suspend the account, void all associated wagers and bonuses, return any remaining real-money balance to the payment method used for deposit, and permanently delete the account data in accordance with our responsible gaming obligations.
If you believe that a minor may have accessed or created an account on the karkya platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay. karkya takes underage gambling extremely seriously and operates robust age verification systems to minimise the risk of access by minors.
The karkya platform may contain references to our third-party game providers and payment partners. karkya does not control the privacy practices of third-party websites or services, and this Privacy Policy does not apply to any third-party platform, website, or service that you may access through or in connection with the karkya platform.
We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of karkya. karkya is not responsible for the data handling practices of any third-party provider, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, or payment providers such as bKash, Nagad, Rocket, and Upay.
karkya reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, we will post the revised policy on this page and update the "Last Updated" date shown at the top of the document and in the table of contents sidebar.
Where changes are significant and affect how we use your personal data in a material way, we may also notify you by email to the address associated with your karkya account. Your continued use of the karkya platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.
We recommend that you review this page periodically — particularly before making new deposits or engaging with new platform features — to ensure that you remain comfortable with how karkya handles your personal data. If you have any questions about an update to this policy, please contact [email protected] before continuing to use the platform.
karkya takes data privacy seriously and welcomes all privacy-related enquiries, feedback, and formal data rights requests. If you wish to contact us regarding this Privacy Policy or any aspect of how karkya processes your personal data, please use the following contact details:
For further information about your rights and karkya's obligations under applicable data protection law, please also refer to our Terms & Conditions. For responsible gaming resources and self-exclusion tools, please visit our Responsible Gaming page. For answers to common account questions, visit our FAQ page.
Now that you understand exactly how karkya protects your personal data, explore everything our platform has to offer — from live cricket betting and premium slots to instant games and our full casino experience. karkya is here for you 24/7. 18+ only. Please play responsibly.
18+ Only Gambling involves financial risk. Only play with money you can afford to lose.